LEGAL & PRIVACY

Privacy Policy

This Privacy Policy explains how UniConnect Booking may collect, use and protect information when you search for flights, contact our team or use our website.

Important

This is a project-specific privacy-policy draft and should be reviewed against the laws that apply to your business, customers and booking operations before publication.

Last updated: September 2026

1. Information We May Collect

Depending on how you use UniConnect Booking, we may receive information such as:

  • Flight search details, including origin, destination, travel dates, passenger counts and cabin class.
  • Contact details you voluntarily provide, such as your name, phone number, email address or WhatsApp contact.
  • Passenger information you provide when requesting booking assistance, which may include names, dates of birth, nationality or travel-document details when required for a booking.
  • Technical information such as browser type, device information, IP address, referring pages and general website usage data.
  • Messages, enquiries and support communications you send to our travel team.

2. How We Use Information

We may use the information we receive to provide and improve the services you request.

  • To process flight searches and display relevant flight options.
  • To respond to your questions and provide booking assistance.
  • To confirm flight availability, fares and itinerary details before a booking is completed.
  • To communicate with you about a booking or enquiry.
  • To maintain, troubleshoot and improve website performance, security and usability.
  • To comply with applicable legal, regulatory or fraud-prevention requirements where necessary.

3. Flight Search and Third-Party Data

UniConnect Booking uses third-party services and data providers to retrieve or display flight-related information. When you perform a search, your search parameters may be sent to these service providers so that results can be returned. Their handling of data may also be governed by their own privacy terms.

4. WhatsApp and Assisted Booking

If you continue your enquiry or booking through WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy practices. Information you share with our team through WhatsApp may be used to assist with your selected flight and complete the booking process.

5. Sharing of Information

We do not sell your personal information. We may share information only when reasonably necessary to provide the requested service or operate the website, including with:

  • Airlines, booking partners or travel-service providers involved in the itinerary you choose.
  • Flight-search, hosting, analytics, security and other technology service providers.
  • Payment or financial-service providers when a payment method is used for a booking.
  • Authorities or other parties where disclosure is required by applicable law or is necessary to protect legitimate rights and security.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies for essential site functions, preferences, security, analytics and performance. Your browser may allow you to block or delete cookies, although some website functions may not work correctly if certain cookies are disabled.

7. Data Retention

We may keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking support, recordkeeping, dispute handling, security and legal obligations. Retention periods may vary depending on the type of information and the services involved.

8. Data Security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, loss, misuse or alteration. However, no website, communication service or method of electronic storage can be guaranteed to be completely secure.

9. Your Choices and Requests

Depending on applicable law and the circumstances, you may be able to request access to, correction of, or deletion of personal information you have provided to us. You may also ask questions about how your information is handled.

10. Children's Information

Flight bookings may include children or infants. Information relating to minors should be provided only by a parent, legal guardian or another person authorized to make the booking on their behalf.

11. External Links

Our website may link to airline websites, WhatsApp or other third-party services. UniConnect Booking is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The version published on this page will be the current version.

13. Contact Us

If you have questions about this Privacy Policy or a privacy-related request, please contact UniConnect Booking through the contact methods published on our website.

Have a Privacy Question?

Contact our team if you have a question about information you shared with UniConnect Booking.

Contact Us