LEGAL INFORMATION
Terms & Conditions
Please read these terms before using UniConnect Booking or continuing with an assisted flight booking.
Important
This Terms & Conditions page is a project-specific draft. Have it reviewed for the legal entity, jurisdiction, payment process and consumer rules that apply to your business before publication.
Last updated: September 2026
1. About UniConnect Booking
UniConnect Booking provides flight-search and assisted-booking services. The website helps users search and compare flight options and then continue with our travel team for final fare and availability confirmation.
UniConnect Booking is not an airline and does not operate the flights displayed on the website.
2. Flight Search Information
Flight schedules, prices, availability, baggage information and other travel details are obtained from airlines or third-party data providers and can change at any time.
Search results are provided for comparison and planning. A displayed option does not create a confirmed reservation or guarantee that the fare remains available.
3. Final Fare and Availability
Before a booking is completed, our travel team will confirm the latest availability, fare and itinerary details. The final amount may differ from an earlier search result if airline inventory, taxes, fees, exchange rates or fare classes have changed.
4. Assisted Booking Process
After selecting a flight, you may continue with our team through WhatsApp or another published contact method. You are responsible for reviewing the final itinerary, passenger names, travel dates, airports, baggage allowance, fare conditions and total price before authorizing the booking.
5. Passenger Information
You are responsible for providing complete and accurate passenger information exactly as required for travel and ticketing. Errors in names, dates of birth, passport details or other passenger data may result in airline fees, ticket changes or inability to travel.
- Check passenger names against valid travel documents before booking.
- Tell our team immediately if any booking information appears incorrect.
- Do not provide false, misleading or unauthorized passenger information.
6. Travel Documents, Visas and Entry Requirements
Passengers are responsible for ensuring they have valid passports, visas, permits, health documentation and any other documents required by the origin, transit and destination countries.
UniConnect Booking may provide general assistance, but passengers should verify official requirements with the relevant authorities, embassies, airlines or immigration services.
7. Payment
Available payment methods and payment instructions will be provided during the assisted-booking process. A booking is not considered completed merely because a flight was searched or selected on the website.
Where a payment is required, the applicable payment conditions will be communicated before completion.
8. Changes, Cancellations and Refunds
Changes, cancellations and refunds are subject to the airline’s fare rules and the conditions of the ticket purchased. Airline penalties, fare differences, service charges or non-refundable restrictions may apply.
Contact our team as soon as possible if you need assistance with a change or cancellation. Requests are not guaranteed until confirmed by the applicable airline or booking provider.
9. Baggage, Seats and Additional Services
Baggage allowances, seat selection, meals, priority services and other extras vary by airline, route and fare type. Any included or paid services should be confirmed before booking.
10. Schedule Changes and Airline Disruptions
Airlines may change flight times, aircraft, terminals, routes or operating carriers, or may delay or cancel flights. Such events are controlled by the airline or relevant service provider rather than UniConnect Booking.
If we receive information about a change affecting a booking we assist with, we may help communicate available options, subject to the airline’s rules.
11. Third-Party Services
The website may display information from, link to, or rely on airlines, technology providers, payment providers, WhatsApp and other third-party services. Those services have their own terms, policies and operational rules.
12. Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent requests, scrape or overload the service, or use the website in a way that violates applicable law.
13. Limitation of Responsibility
To the extent permitted by applicable law, UniConnect Booking is not responsible for losses caused by airline schedule changes, cancellations, denied boarding, baggage handling, immigration decisions, force majeure, third-party system failures or inaccurate information supplied by a traveler or third-party provider.
Nothing in these Terms is intended to exclude rights or responsibilities that cannot legally be excluded.
14. Changes to These Terms
We may update these Terms & Conditions when our services, booking process or legal requirements change. The version published on this page is the current version.
15. Contact
If you have questions about these Terms or a booking, contact UniConnect Booking using the contact methods published on the website.
Questions About Your Booking?
Our travel team can help explain the flight details and fare conditions associated with your selected itinerary.